The quest for productivity, continuous process improvement and technological evolution naturally lead companies to implement digital solutions.

However, the multiplication of these solutions can be costly, and does not always deliver the expected benefits. A digital transformation plan therefore represents a shift towards a set of integrated, coherent digital solutions that have a positive impact on end-to-end value chain processes.

What's more, this digitization of processes should not be seen as a miracle solution. A number of conditions need to be met in order to limit the risks, such as loss of understanding of processes, dependence on digital tools, compartmentalization, loss of initiative, and complex interfaces. The company must first master its processes and make the most of its data. Once sufficiently mature, the benefits can be substantial: greater information transparency, reliable process measurement, stronger internal and external relations, and time savings on a day-to-day basis for operational staff.